Privacy Policy

This Privacy Policy explains how OnCallsheet Media Tech Pvt. Ltd. (“OnCallsheet”, “we”, “us”) collects, uses, shares, protects and retains personal data when you use OnCallsheet.

1. Personal data we collect

Depending on how you use the service, we may collect:

• Account data: name, email address, mobile number, login and authentication information.
• Professional profile data: role, city, biography, capabilities, availability, profile image, company affiliations, credits and portfolio information.
• Company data: company name, type, address, tax and corporate identifiers, authorised representative information and supporting business documents.
• Verification data: identity or business-verification information such as PAN-related information and, where required, supporting identity, GST, incorporation, tax or other verification records.
• Work and credit data: links to films or other public work, role labels, collaborators, confirmations, claims, corrections and associated metadata.
• Enquiry and communication data: enquiries, responses, invitations and support or dispute correspondence sent through the platform.
• Payment and billing data: plan purchased, payment status, transaction references, billing name, GST details, place of supply and invoice information. Complete payment-instrument credentials are handled by the payment provider and are not stored by OnCallsheet.
• Technical and usage data: IP address, browser/device information, security logs, request metadata and product usage needed for operation, security and diagnostics.

2. Why we process personal data

We process personal data to:

• create and operate accounts, profiles and company pages;
• provide discovery, credits, work indexing, enquiries and collaboration features;
• verify identities and companies and prevent impersonation, fraud and duplicate accounts;
• process payments, taxes, invoices, refunds and subscription entitlements;
• confirm, correct, dispute or moderate professional credits and public work associations;
• communicate transactional, security and service notices;
• protect users, investigate misuse and maintain service security;
• comply with legal, tax, accounting, regulatory and law-enforcement obligations;
• measure and improve the reliability and usefulness of the service.

3. Public profile and professional information

OnCallsheet is designed for professional discovery. Published professional and company identities are discoverable by signed-in members. Signed-out visitors can browse work previews and role labels, but OnCallsheet does not reveal profile or credit names until sign-in. Publicly hosted films, their thumbnails and third-party players may independently contain names or logos. Contact details and other information may be gated or restricted based on account and verification status.

Some work entries may be indexed from publicly available sources. Indexed data is treated separately from a verified person or company identity and may remain unclaimed or partially masked until claimed, confirmed or corrected.

4. Verification and sensitive records

Verification information is used only for identity, company, tax, fraud-prevention, audit and related compliance purposes. Access to verification records is restricted to authorised processes and personnel. Where a document is not necessary after verification, we may retain only the minimum record, result or audit evidence needed for security, dispute resolution and compliance.

Individual verification requires PAN details and a PAN card image or e-PAN document for identity review. Company verification requires company PAN details and the relevant incorporation or registration document. These files are stored in a private verification area, accessible only to authorised reviewers, and are scheduled for deletion when the review is resolved or no later than 30 days after upload. We may retain the minimum verification result and audit record after deleting the files.

Do not send identity documents through ordinary public profile fields, enquiries or other areas not specifically designated for secure verification.

5. Payments

Payments may be processed by Razorpay or another payment-service provider. The payment provider processes payment-instrument information under its own terms and privacy notices. OnCallsheet receives transaction and payment-status information required to fulfil the purchased service, issue tax documentation, resolve payment issues and prevent fraud.

6. Who we share data with

We may share the minimum necessary data with service providers that help us operate OnCallsheet, including hosting, database, authentication, email, payment, analytics, security and support providers. These providers process data for the relevant service purpose and are subject to their contractual and legal obligations.

We may also disclose data where required by law, court order, lawful government request, tax or regulatory process, or where reasonably necessary to protect the rights, safety and security of OnCallsheet, users or others.

7. International processing

Some technology providers may process or store data outside India. Where this occurs, we use providers and arrangements intended to protect personal data in accordance with applicable law and any restrictions notified by the Government of India.

8. Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, tax, accounting, security, fraud-prevention and dispute obligations. Different categories have different retention periods.

Account and profile data is generally retained while the account remains active. Payment, invoice and tax records may be retained for the period required by applicable law. Security, verification and dispute records may be retained for a reasonable period after account closure where needed to prevent fraud, resolve claims or demonstrate compliance.

9. Your choices and rights

Subject to applicable law and the nature of the data, you may request access to information about your personal data, correction of inaccurate data, updating of profile information, account closure, deletion where legally available, or withdrawal of consent where processing depends on consent.

Some data cannot be immediately deleted where retention is required for tax, payment, fraud, security, legal claims or regulatory purposes. Public professional credits may also require a correction/dispute process rather than silent deletion where other collaborators’ records are affected.

10. Consent and communications

Where consent is required, we aim to present the relevant purpose clearly and separately from unrelated information. You may withdraw optional consent through the available product control or by contacting us, although withdrawal does not affect processing already lawfully completed.

Transactional and security communications are part of operating your account. Marketing communications, if introduced, will use a separate opt-in or legally permitted mechanism and will include an unsubscribe option.

11. Security

We use technical and organisational safeguards appropriate to the nature of the service, including access controls, authentication controls, restricted server-side credentials, encrypted transport and logging. No online service can guarantee absolute security, so users should also protect their login credentials and promptly report suspicious activity.

12. Children

OnCallsheet is intended for users aged 18 and above. We do not knowingly offer accounts or paid verification services to children.

13. Changes to this policy

We may update this Privacy Policy as the product, law or our processing practices change. Material updates will be communicated through the service or other reasonable means and the effective date will be updated above.

14. Questions and grievances

Privacy questions, correction requests, account-closure requests and grievances can be raised through the details on our Contact & Grievance page. We will respond in accordance with applicable law and the nature of the request.