This policy explains how OnCallsheet’s paid verification services, subscription entitlements, cancellations and refunds work. It forms part of the OnCallsheet Terms of Use.
1. Verification service
Paid verification is a review process intended to increase confidence that an individual or company account corresponds to the identity or entity represented. Verification may require identity, tax, incorporation, GST or other supporting information depending on account type.
A verification payment does not guarantee approval. We may request additional information, reject an application that cannot be satisfactorily verified, or revoke a badge where material information later proves inaccurate, fraudulent or no longer current.
2. What a verified badge means
“Verified Profile” and “Verified Company” indicate that OnCallsheet has completed the applicable identity/entity verification process. A badge is not a professional endorsement, quality rating, credit guarantee, criminal/background check, guarantee of availability or certification of every work credit shown on the account.
3. Price, GST and service period
The applicable plan price, GST, included features and service period are displayed before payment. The amount shown at checkout is the amount payable for that transaction.
Current verification plans are prepaid. We do not automatically debit a renewal unless a recurring payment arrangement is clearly disclosed and separately authorised by the customer.
4. Cancellation before review begins
You may request cancellation within 7 calendar days of payment if OnCallsheet has not begun substantive verification review and no paid verification benefit has been activated. If eligible, the payment will be refunded to the original payment method.
5. When a verification fee is normally non-refundable
Except where required by law or covered by the exceptions below, the verification fee becomes non-refundable once substantive verification review has begun, documents or identity/company data have been reviewed, or the paid verification benefit has been activated.
A rejected verification application is not automatically refundable where the review was performed and rejection results from missing, inconsistent, unverifiable, misleading or ineligible information supplied by the applicant. Where practical, we may allow a reasonable opportunity to correct or resubmit information.
6. Refund exceptions
We will review refund requests for:
- duplicate payments for the same intended purchase;
- a successful debit where OnCallsheet did not create or activate the corresponding purchase because of a confirmed technical failure;
- an incorrect amount charged because of an OnCallsheet system error;
- a cancellation that qualifies under section 4 above;
- any refund required by applicable law.
7. Failed or pending payments
If your bank or payment app shows a debit but OnCallsheet does not show a successful payment, please allow the payment provider and banking system to reconcile the transaction. Failed or reversed transactions are generally returned automatically by the relevant payment provider/bank. If the status does not resolve, contact us with the transaction reference; do not send full card or payment credentials.
8. Refund processing timeline
Once OnCallsheet approves a refund, we will initiate it to the original payment method within 7 business days. The issuing bank, UPI provider or payment network may take additional time to reflect the credit after initiation. We will provide available refund reference information where applicable.
Any GST adjustment, credit note or tax treatment associated with a refund will be handled in accordance with applicable tax law.
9. Expiry, renewal and account closure
Paid verification or subscription benefits apply for the service period shown for the purchased plan. Before or after expiry, you may be invited to renew at the then-current price and terms. Unless a recurring mandate is expressly introduced and authorised, renewal requires a new payment.
Closing an account does not by itself create a refund right for a service already reviewed or activated. Account closure remains subject to legal, tax, payment, fraud-prevention and dispute-retention requirements.
10. Suspension or revocation
We may suspend or revoke verification without refund where there is fraud, impersonation, forged or misleading documentation, material breach of the Terms of Use, abuse of the service or a security risk. Where the issue is capable of correction and circumstances permit, we may provide an opportunity to respond.
11. How to request a cancellation or refund
Use the details on our Contact & Grievance page and include the account email/mobile number, payment reference, date of payment and a short reason for the request. Never send full card details, UPI PINs, passwords or OTPs.